Support Center
We're here to help! Get answers to common questions or reach out to our team.
Frequently Asked Questions
๐ฝ๏ธ For Food Lovers (Customers)
How does 2otbo5ly work?
1. Post what you want to eat ๐ฑ
2. Chefs near you send competitive offers ๐จโ๐ณ
3. Accept the best offer and track your order ๐
4. Enjoy fresh homemade food delivered to your door ๐ด
What is the delivery fee?
Delivery is handled by chefs in your area. Most deliveries are free as part of their service. Check each offer for specific delivery details.
How long does delivery take?
Average delivery time is 30-45 minutes depending on the chef's location and cooking time. Each offer shows the estimated time.
What payment methods do you accept?
We accept credit cards, debit cards, and digital wallets. Payment is processed securely through our platform.
Can I cancel my order?
Yes, you can cancel within 5 minutes of placing the order. After that, contact the chef directly through the app.
๐จโ๐ณ For Chefs
How do I become a chef on 2otbo5ly?
Click "Become a Chef" on our home page and complete the verification process. You'll need to provide basic information and proof of your cooking skills.
What is the commission structure?
We take a small commission on each successful order (typically 10-15%). You keep the rest! Exact rates depend on your location and tier.
How do I get paid?
Earnings are automatically deposited to your bank account daily. You can view detailed earnings reports in the chef dashboard.
What areas can I serve?
You can serve customers within your delivery radius (typically 5-10 km). You set your own availability and delivery areas.
๐ Troubleshooting
I haven't received my food yet
Track your order in real-time through the app. If the chef is delayed, you'll receive a notification. Contact the chef directly through the chat feature.
My order arrived damaged or incomplete
Take photos and contact our support team immediately at elbarbary@aucegypt.edu or +20 100 202 7607. We'll work with the chef to resolve the issue or provide a refund.
I'm having technical issues with the app
Try restarting the app and updating to the latest version. Clear your app cache and cookies. If the problem persists, email elbarbary@aucegypt.edu with screenshots.
How do I report suspicious activity?
Contact our team immediately at elbarbary@aucegypt.edu or +20 100 202 7607. We take all reports seriously and investigate thoroughly.
How can I delete my account?
You can request account deletion at any time from our Delete Account page. This process is available for both customers and chefs using the same app.
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