Privacy Policy

Last updated: March 2026

1. Introduction

Welcome to 2otbo5ly ("we," "us," "our," or "Company"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

We collect information from you in several ways:

• Account Information: Name, email address, phone number, location, and payment information
• Usage Data: App usage patterns, pages visited, search queries, and interaction data
• Location Data: Your location to show nearby chefs and delivery options
• Device Information: Device type, operating system, mobile network information
• Communication Data: Messages between users and chefs, support inquiries

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your inquiries and support requests
• Improve our app and services
• Detect and prevent fraudulent activity
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third parties who help us operate our app and conduct business
• Chefs: Your delivery address and order details are shared with the chef preparing your food
• Payment Processors: Secure payment processing partners
• Legal Requirements: When required by law or government requests

We never sell your personal information to third parties for marketing purposes.

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Note that disabling cookies may limit certain functionality.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it promptly.

9. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last updated" date. Your continued use of our services constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@2otbo5ly.com
• Address: Cairo, Egypt
• Support Page: Visit our support page
• Account Deletion: Request account deletion